Terms & Conditions

Terms & Conditions of Sale

• norwich-skiphire.co.uk accepts no liability for damage claims arising from vehicles delivering/collecting off the public highway.
• When delivering or collecting off the public highway it is possible that damage can occur to the ground surface or borders of your property. If you ask us to proceed off the public highway, it must be clearly understood that it is at your request and that any damage is your responsibility.
• The skip is your responsibility after being delivered and before being collected.
• The use of ‘Off Road’ – Refers to the placement of a skip on a driveway or private land. Skips located elsewhere such as the public highway, grass verges, footpaths or berms will require a road permit and are classed as ‘On Road’.

Hazardous materials: No hazardous materials must be placed in the skip, including but not limited to, asbestos, fridges, TV’s or other monitors, tyres, liquids, pyrotechnics, paints, solvents, oils, food waste, pet waste and plasterboard. Materials of this type placed in a skip could endanger our staff and will incur the hirer additional charges or the material returned to your site.

Non-Recyclable Waste: If, on collection we find that there is more than 50% non-recyclable waste in the skip, we reserve the right to: A) Contact you B) Keep your card details C) Show necessary photographic evidence when required D) Charge you the equivalent of £140.00+vat per tonne.

Skip Deliveries: We cannot guarantee or specify a particular time for delivery. Unforseen circumstances such as heavy traffic and roadworks, vehicle maintenance issues or general delays means that we cannot guarantee a particular time for delivery.

We do however offer either a AM or PM delivery preference. Again, we try our upmost to deliver within a selected period however as above unforeseen delays can affect our delivery service.

Please note that AM deliveries can be between 7:30am and 12:30pm and PM deliveries thereafter up until 5:30pm.

Skip Collections: It usually takes between 1 to 5 working days to collect your skip from when your collection request is placed with us.

During very periods, it can take 7 or 10 working days to collect your skip. If you have pre-booked your skip collection we will endeavour to collect it as per the collection date on your order, however we cannot 100% guarantee a collection on this date.

If we arrive to collect a skip on a prebooked date but you have not finished with the skip and would like to continue to use the skip, you may incur a wasted journey charge.

YOU MUST LET US KNOW AT LEAST 24 HOURS BEFORE YOUR PREBOOKED COLLECTION DATE IF YOU STILL REQUIRE THE USE OF THE SKIP BEYOND THIS DATE.

Skips in the public highway: To be completely compliant lights to be positioned on the containers and lit during the hours of darkness and cones to divert the flow of traffic. Any call out by the authorities is chargeable. We can supply lights and cones if deemed necessary by the local authorities at additional cost. Skips placed on the road, including the waste therein is your responsibility.

Messages / Liaising with our Drivers: Please do not leave any order related message / messages with our drivers. They are not expected to pass messages on regarding your order nor are they expected to know the details of your skip hire order or agreement.

Should you wish to change or query any aspect of your order then please contact us directly on 0330 113 2775.

You will be held responsible for any issues arising from a scenario where you as the customer informed our driver of a change to your order details or have expected the driver to be aware of your skip hire order details.

For example, should we arrive to collect your skip as per the collection date set out on your skip hire order, but you are not finished with the skip and you informed our driver at the time of delivery that you may require the skip longer and failed to inform us direct, Then a Wasted Journey Fee will apply.

Skip road licences: If your skip requires a permit to stand on the road we will apply to the Highways Authority on your behalf. Before the permit expires we will contact you on the contact numbers provided to ascertain whether you require the renewal of the permit. If we receive no answer on any of the numbers provided we would collect the skip on the last day of the current permit. There will be no refunds for part filled skips. The Highways Authorities do not refund permit applications. Please allow five working days for a road permit to be granted. We cannot deliver the skip before the permit has been granted.

Level loads only: Containers are only to be filled so they form a level top with the sides of the skip. If the driver considers the load unsafe, we will be unable to move the container and a wasted journey charge of £90.00+ VAT will be payable.

Skip Hire Duration: Our standard skip hire duration is 14 days. If you require additional hire, this will be charged at £35.00+VAT per week.

Burning in the containers: Fires are not permitted in the containers. Any damage caused to the skip container or to property as a result of a fire either by you or a 3rd party is your responsibility. Damage sustained to a skip whether accidental or deliberate will be chargeable.

Skip Placement: Once the skip is placed please do not be tempted to move the skip. Should there be an issue with the siting of the skip, please contact us. Moving the skip could damage the skip and / or your property, and potentially cause you an injury. Also any movement of the skip carried out by you could mean that the skip is positioned in such a way that we struggle to remove / collect the skip, again this could raise the risk of inadvertently damaging your property of which would as outlined above, be your responsibility.

Website Pricing: The price of any services will be as quoted on our website at the time we receive your order, except in cases of obvious error. If we discover an error in the price of services you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.

Refund Policy

Internet & telephone bookings: This policy applies to goods and services ordered through the website of norwich-skiphire.co.uk or over the telephone, when a payment has been made by credit/debit/charge card.

We will refund a skip providing at least 24 hours notice is provided. We reserve the right to charge for a wasted journey should our driver arrive at the delivery address but the skip is turned away.

What is not included in the refund?
If an order for a skip is cancelled within the accepted cancellation period and norwich-skiphire.co.uk has arranged an On Road Permit on your behalf, the Local Authority will not refund this fee and you will still be liable for payment.

Returning Funds
Funds will be refunded to the customer’s credit/debit card within 30 days from cancellation of the order date.

Terms & Conditions for the Online Supply of Services

This page (together with the documents expressly referred to on it,tells you information about us and the legal terms and conditions on which we provide any of the serviceson our website to you.

These Terms will apply to any contract between us for the supply of Services to you. Please read these Terms carefully and make sure that you understand them, before requesting any Services from our site.

Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to request any Services from our site.

You should print a copy of these Terms [or save them to your computer] for future reference.

We amend these Terms from time to time as set out in clause 3. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in February 2013 when we published our website.

[These Terms, and any Contract between us, are only in the English language.]

Information About Us

We operate the website www.norwich-skiphire.co.uk. We are Hades Solutions Limited, a company registered in England and Wales under company number 8256608 our registered office and main trading address is Orion House, 28a Spital Terrace, Gainsborough, Lincolnshire DN21 2HQ  Our VAT number is 155 6218 09

To contact us, please email skips@norwich-skiphire.co.uk

Our Services

We will take your order for a skip on our site or by telephone.  We will then pass your requirements to a third party supplier who will not contact you directly until the day before delivery in order to confirm your requirements.  Your contract for supply will not be with us but with the third party supplier. We are simply the introducer.  Our only obligations to you are to pass on your details to a third party supplier at the time of receiving an order and collect payment from you.  If your order stipulates that a permit is to be arranged then the Supplier will contact to discuss this.

The images of any images of skips on our site are for illustrative purposes only. We cannot guarantee that your third party supplier will be able to provide you with any particular skip. Your skip may vary from those images.

We cannot guarantee any weights, capacities, dimensions and measurements of any skips [and any specifications you may have will need to be communicated by you to your third party supplier.

All skips shown or referenced on our site are subject to availability.

Changes to Order or Terms

We may revise these Terms from time to time in the following circumstances:

changes in how we accept payment from you;

changes in relevant laws and regulatory requirements;

at the request of a third party supplier of skips.

Every time you order Services from us, the Terms in force at that time will apply to the Contract between you and us.

Whenever we revise these Terms in accordance with this clause 3, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

You need to contact the Supplier to notify changes to the order.  Our Supplier will manage any remunerations or extra charges, if any, that may result from such changes.

If you wish to cancel an Order before it has been fulfilled you may only do this by contacting directly the third party supplier whose details we have passed to you.

Right to End

Once we have begun to provide the Services to you, you may only cancel the contract for Services with immediate effect by giving us written notice if:

we break this contract in any material way and we do not correct or fix the situation within 24hours of you asking us to in writing;

we go into liquidation or a receiver or an administrator is appointed over Our assets;

we change these Terms under clause 3 to your material disadvantage;

we are affected by an Event Outside Our Control.

Our Rights to Cancel and Applicable Refund

We may cancel the contract for Services at any time with immediate effect by giving you written notice if:

you do not pay us when you are supposed to. This does not affect Our right to charge you interest; or

you break the contract in any other material way and you do not correct or fix the situation within 3 days of us asking you to in writing.

Use of Our Site

Your use of our site is governed by our Privacy, Policy and Website Terms of Use Policy. Please take the time to read these, as they include important terms which apply to you.

How We Use Your Personal Information

We only use your personal information in accordance our Privacy Policy.  For details, please see our Privacy Policy and Credit Card Security Policy. Please take the time to read these, as they include important terms which apply to you.

If you are a consumer

This clause 8 only applies if you are a consumer.

If you are a consumer, you may only purchase Services from our site if you are at least [18] years old.

Certain Services on our site can only be purchased if you satisfy the legal age requirement for that product. Third party suppliers [of skips] are not allowed by law to supply these [skips] to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these skips through our site. These products are:

skips

As a consumer, you have legal rights in relation to Services that are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

How the contract is formed between you and us

For the steps you need to take to place on order on our site please insert your postcode on the homepage and follow our simple ordering guide.

Our order process allows you to check and amend any errors before submitting your order to us.  Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an email from us acknowledging your order.  The email will also contain your invoice confirming our acceptance of your order.  The contract between us will only be formed when you receive this email.

If we know that one of our third party suppliers of skips is unable to supply you with a particular skip, for example because that skip is not available on the date you require or is no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Services, we will refund you the full amount as soon as possible.

Your consumer right of return and refund

This clause 10 only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000). This means that during a relevant period if you change your mind or for any other reason you decide you do not want to proceed, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of bespoke services which will include the Services we provide you as we provide you information in respect of supplies of skips which is immediate and that we cannot take back.

Our liability if you are a business

This clause 11 only applies if you are a business customer.

We only supply the Services for internal use by your business, and you agree not to use the Product for any re-sale purposes.

Nothing in these Terms limit or exclude our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

defective products under the Consumer Protection Act 1987.

Subject to clause 11.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

any loss of profits, sales, business, or revenue;

loss or corruption of data, information or software;

loss of business opportunity;

loss of anticipated savings;

loss of goodwill; or

any indirect or consequential loss.

Subject to clause 11.2 and clause 11.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the price of the Services.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.

Our liability if you are a consumer

This clause  12 only applies if you are a consumer.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence[, but we are not responsible for any loss or damage that is not foreseeable]. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

We only supply the Services for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

defective products under the Consumer Protection Act 1987.

Events Outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.

An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

we will contact you as soon as reasonably possible to notify you; and

our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Communications between us

When we refer, in these Terms, to “in writing”, this will include e-mail.

If you are a consumer if you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to Hade Solutions Limited at Orion House, 28a Spital Terrace, Gainsborough, Lincolnshire DN21 2HQ or www.norwich-skiphire.co.uk You can always contact us using our Customer Services telephone line 0330 113 2775.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

Other important terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

We will not file a copy of the Contract between us.

The following items MUST NOT be put into a Skip

In order to dispose of the materials above, you are required to contact your local council to seek further advise. They can advise you on how to remove and dispose of items that are not accepted in a skip. Items such as those classed as hazardous or food waste.

As a Hirer you MUST NOT:

• Move the skip from its delivery position
• Overload the skip (additional charges may be made)
• Interfere or change the mechanism of the skip
• Add or attach to the skip any signage or advertisiing
• Leave hazardous materials or chemicals in the skip
• Compact waste, such as soil or clay as this could make the skip too heavy to pickup.
• Leave tyres or paint, fridge freezers, cookers in the skip
• Leave batteries, fluorescent tubes, fire extinguishers, televisions & PC monitors in the skip
• Set or light fire to the waste in your skip
• Let waste exceed the height of the skip